Healthcare is different. So there.

Taking models from industry is always controversial in health care. It is now uncommon to come across people who feel there is no role for quality improvement in health and social care. Anyone who works with Lean methods, however, regularly meets people who feel that ‘it’s all about cars’, and ‘you’re treating people like mechanical…

Organisational Support For Lean

There are many examples of organisations that have ‘tried Lean’ and found it wanting. There is a fairly typical industrial example here, and a discussion of problems in health care at this link. Zoe Radnor, of Cardiff Business School, undertook a series of case studies in health service settings in the UK, including a mental…