Most Read Posts During 2015

Traffic has doubled on the blog in each of the last two years, from a baseline of 2013.  Previously, you could read blog posts in full from the home page. As the number of posts increased, I decided to move to a different layout that made it easier to see previous topics, and which also…

Bypass and Baton Pass Zones

Flow is a key issue in Lean services. Moving away from batching and towards one piece flow is a good place to start. This is often combined with levelling. In levelling you smooth flow and  even out the peaks and troughs in demand. In effect you convert uneven demand in to level operations. This can…

How to Calculate Takt Time in Healthcare

Takt time is the beat of a service – the overall rate at which it needs to function to keep up with demand. Calculating takt time can be tricky if you haven’t done it before. This post describes how to work it out, step by step. Step One:  Work out the service demand What is…