Learning from Ishikawa

There is a steady stream of new books on quality improvement. Many of these books are worthwhile, and often cast an interesting light on an aspect of quality work. Over the last few months, I have been reading older books. Our patient postie has delivered a steady stream of second hand books to our door.…

What Did Dr Deming Do? And Does It Matter?

W Edwards Deming is a big name in quality. There’s a well established narrative: W Edwards Deming, a renowned statistician and teacher, spent time in Japan after World War II, and sparked the revolution in Quality Control in Japan. Dr Deming was showered with Japanese awards, and the Deming Prize became the premier Japanese award,…