Book Review: A Leadership Journey in Health Care: Virginia Mason’s Story

Applying Lean techniques to improvement work is not rocket science. I’ve seen teams who produce significant change after reading a book and applying what they learn. Most improvement events using Lean result in measureable improvement, and teams usually apply the techniques they have learnt to make further improvements. Despite this, the use of Lean in…

Catchball

Catchball is the second phase of the hoshin kanri process (see my previous post for discussion of some of the terms). Management in Lean has a focus on aligning improvement efforts with priorities; mobilising your whole organisation to produce improvements; embedding and maintaining improvements, and creating a situation in which people feel able to improve…