Lean and Person-Centred Care

I am running teaching on Lean for first line health and social care managers. The groups include Charge Nurses, Team Leaders, Senior Staff Nurses, Care Home Managers, dental team leaders and people with similar responsibilities. With a few exceptions, they are people who have been promoted from posts in which all their time was spent…

Types of Waste – Waiting and Motion

I’ve discussed value and waste in two previous posts. In this post, I want to give practical examples of wastes in health and social care systems, As noted in the previous posts, the idea of ‘waste’ is abhorrent to some people. They see busy, over-worked staff, doing their best to deliver good quality services. The…

Wastes

I’ve touched on wastes in some previous posts.  I wrote about value recently, and discussing waste is a logical progression. Talking about waste can be…..problematic in health care. In almost all health and social care systems, staff are very busy, and often feel they are going the extra mile to help deliver care to their patients or…

Listening to service users

In Lean work, value is defined as a process or activity that takes the service user or internal customer closer to their goal. In commercial settings, the test of whether the customer would be willing to pay for the activity is often used. Most authors add in the test that the action should be right…